F. A.Q.

We have prepared answers to frequently asked questions

How to choose a consultant?

Detailed information about each consultant of the platform I understand is displayed on the site in the Team section. You can choose it according to your request and need.

When choosing, be guided by:

• on your own inner feelings

• how much you want to trust a consultant

• whether it suits you, as a person and as a professional

• find out if a specialist works with your request in the profile description.

How to sign up for a consultation?

Registration for the consultation takes place through the Rozumiu bot chatbot.https://t.me/Rozumiu_bot/

How to cancel or postpone the consultation?

You can cancel or postpone the consultation in the bot yourself if it has more than 12 hours left (for this in the bot menu, select: my account - my records - select record - cancel/transfer).

In the event of an air alarm, light out or any other force majeure situation, if the consultation is less than 12 hours left or it has already started, you can POSTPONE the consultation in the bot yourself or CANCEL it with the help of a coordinator (select “super support chat” in the bot menu).

Such consultation will not be counted as conducted.

How to find out the cost of the consultation?

The cost of corporate consulting is covered by the company.

If you want to purchase additional personal advice in any direction:

The cost of 1 consultation 1300 UAH.

The cost of 2 consultations 2500 UAH.

The cost of 5 consultations 6000 UAH.

How to check the number of consultations on the balance sheet?

You can view the current number of consultations in the main menu of Rozumiu bot through the “my account” button.

Is it possible to record day by day?

You can sign up for a consultation the next day or choose a slot within two weeks.

How to pay for the consultation yourself?

In order to pay for the consultation you need:

1. In the bot menuhttps://t.me/Rozumiu_bot/ select “my office” - “add consultations” - choose one of the options (1-2-5 consultations)

• click to pay the bill - follow the link - make payment

2. Return to the bot and sign up for a consultation:

• choose direction

• choose a specialist

• choose the date and time of the consultation

• choose a channel for the meeting

After confirming the record - information about the recording will be displayed in your personal account.

Will anyone know about my consultations?

All consultations are anonymous and sessions are conducted in complete confidentiality. The company does not receive any information about who and with which requests have been made.

What is the duration of the consultation?

Consultation lasts up to 60 minutes

What are the consultant's working hours?

You have the opportunity to make an appointment for a consultation daily from 8:00 to 21:00

Can I change the consultant?

We create a selection space in which, if necessary, you can change the consultant